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Order Status
Has my order shipped?
  Normally within 24-48 hours you should receive an email with tracking information for your order. You can then check with the shipper using the Package Tracking Number to check the transit and delivery status. Please check the spam folder of your email account if you have not received this information. If you need further assistance please submit a ticket to customer support.
How do I change quantities or cancel an item in my order?
  Please call us directly or submit a ticket to customer support right away. Please note that once an order has shipped, we are unable to make further adjustments.
How do I track my order?
  Normally within 24-48 hours you should receive an email with tracking information for your order. You can then check with the shipper using the Package Tracking Number to check your order's transit and delivery status. Please check the spam folder of your email account if you have not received this information. Items shipped by First Class Mail or shipped outside the USA my not have tracking information available. If you need further assistance please submit a ticket to customer support.
My order never arrived.
  Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", be sure to ask any others with whom you live if they may have your shipment. We have seen this happen many times, where a spouse or other family member will take a shipment and toss it in the back seat of a car or allow it to accumulate with junk mail.

If you have small mailbox or use a PO Box, the local post office will often leave you a notice to pick up the item at the post office counter. The notice is small and can easily be lost among the abundance of junk mail that we all receive daily. They may also leave a key for a package locker, which again can often be overlooked, so be sure to check out these options if your shipment shows "delivered" but you don't see it.

If you live in an apartment, mobile home park or other type of managed complex, the post office may sometimes drop packages at the office if they won't fit in the mailbox. We have seen that many time, managers neglect to notify residents of such deliveries.

We guarantee the delivery of every shipment we send. In the case of a damaged or delayed shipment, we may need to inquire with or file a claim with the postal service or courier. Their requirements are that we allow for a reasonable time period for delivery, except in the cases of guaranteed delivery times (offered by FedEx Express and USPS Express). International shipments can on occasion take much longer than expected (as much as two months in some rare instances). Normally we see timely delivery of our shipments, but it can happen and it is something over which we have no control.

In the case of international shipments, customs inspections can occur randomly. While you may have experienced prompt deliveries from the USA previously, it does not mean all shipments will be as timely. This is not something anyone can control and will be determined by your country's postal service and customs inspectors. We will notify you when the order is shipped and if tracking is available we will provide that as well. If you need further assistance, please submit a ticket to contact customer support.
An item is missing from my shipment.
  Be sure that all of the items in your order have shipped already. If you received multiple Package Tracking Numbers, check with the shipper to confirm that all your packages were delivered. If your packages each show a status of "delivered", please submit a ticket to contact customer support for assistance.
My product is missing parts.
  Be sure that all of the items in your order have shipped already. If you received multiple your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please submit a ticket to contact customer support for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.