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Order Status
Has my order shipped?
  Normally you will receive a shipping notification within 3-5 business days, letting your know that your order has shipped. Sometimes orders take longer due to a need to clarify or verify personalized information for your order.

Please check the spam folder of your email account if you have not received this information. Many orders are sent by First Class Mail, in which case there will be no tracking information available, but you will know that the order has shipped once you receive the notification by email. Express service is temporarily not available, but will again be offered in approximately one week.
How do I change quantities or cancel an item in my order?
  Please contact us immediately by email to staff@ulc.net
Please note that once an order has shipped, we are unable to make further adjustments.
How do I track my order?
  Normally within 2-3 business days you should receive an email.  If your shipment includes tracking, you will be able to check with the shipper using the Package Tracking Number we will provide, in order to check your order's transit and delivery status. Please check the spam folder of your email account if you have not received this information. Items shipped by First Class Mail or shipped outside the USA may not have tracking information available.
My order never arrived.
  Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", be sure to ask any others with whom you live if they may have your shipment. We have seen this happen many times, where a spouse or other family member will take a shipment and toss it in the back seat of a car or allow it to accumulate with junk mail.

If you have small mailbox or use a PO Box, the local post office will often leave you a notice to pick up the item at the post office counter. The notice is small and can easily be lost among the abundance of junk mail that we all receive daily. They may also leave a key for a package locker, which again can often be overlooked, so be sure to check out these options if your shipment shows "delivered" but you don't see it.

If you live in an apartment, mobile home park or other type of managed complex, the post office may sometimes drop packages at the office if they won't fit in the mailbox. We have seen that many time, managers neglect to notify residents of such deliveries.

If some of the items you ordered arrived, but not all, check the enclosed receipt. It should indicate any items that are being shipped separately. Often, we have seen that items shipped on the same date do not arrive at the same time! If there is no indication of the missing item being shipped separately, please contact us by email to let us know. Maybe we made a mistake!

We guarantee the delivery of every shipment we send. In the case of a damaged or delayed shipment, we may need to inquire with or file a claim with the postal service or courier. Their requirements are that we allow for a reasonable time period for delivery, except in the cases of guaranteed delivery times (offered by FedEx Express and USPS Express). International shipments can on occasion take much longer than expected (as much as two months in some rare instances). Normally we see timely delivery of our shipments, but it can happen and it is something over which we have no control.

In the case of international shipments, customs inspections can occur randomly. Even though you may have experienced prompt deliveries from the USA previously, it does not mean all shipments will be as timely. This is not something anyone can control and will be determined by your country's postal service and customs inspectors. We will notify you when the order is shipped and if tracking is available we will provide that as well.
An item is missing from my shipment.
  Be sure that all of the items in your order have shipped already. If you received multiple Package Tracking Numbers, check with the shipper to confirm that all your packages were delivered. If your packages each show a status of "delivered", please submit a ticket to contact customer support for assistance.
My product is missing parts.
  Be sure that all of the items in your order have shipped already. If you received multiple your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please submit a ticket to contact customer support for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.