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Return to Help Index
My Account
How do I edit my account information?
  We do not offer any type of "accounts." We have found that it leads to more confusion and obstacles to navigating our checkout than it solves.

For example, if you create an account, and subsequently return to make a purchase, the software will require you to remember the email and password you previously used. You could request a password reset, but we understand that when you are attempting to conduct a transaction online, you just want to get it done, without arguing with the website about your password etc.!

This does eliminate some features, such as a "wishlist" or not having to enter your name and address at checkout. But most of our visitors have indicated that it is more trouble that it is worth!


How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  We do not require a password to use our store. If you are being asked for a password, please check to see if you are on the genuine site (store.ulc.net) There are several bogus "knock-off" operators, and some of them do ask you for a password.

If you are needing your password for the directory or forum, there are password recovery utilities available. Return to the page and look for the link to recover your password.
How do I return my product?
  Non-personalized items may be returned in new condition for refund. Items bearing personalized imprint may not be returned or refunded. Shipping charges are not refundable.

If an item is defective or not imprinted according to your instructions (as shown on the item detail), it will be replaced at no charge. We may ask you to return the defective item, in which case, we will supply you with a postage paid return label.

Package items securely and return to:
ULC Online
104 Biscayne Way
Folsom CA 95630
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service as soon as possible after receiving the shipment.
What is your return policy?
  Non-personalized items may be returned in new condition for refund. Items bearing personalized imprint may not be returned or refunded. Shipping charges are not refundable. If an item is defective or not imprinted according to your instructions (as shown on the item detail), it will be replaced at no charge. We may ask you to return the defective item, in which case, we will supply you with a postage paid return label. Simply return your item in new condition within 30 days. Include your order information for reference and ship to:
ULC Online
104 Biscayne Way
Folsom CA 95630
When will my order ship?
  Most orders will be shipped within 2-3 business days. Sooner if we can. However since most orders require careful processing of the official records, and attention to detail while preparing personalized imprint, we do not want to over-promise! Sometimes, we may also need to contact you to verify some information. We need to do this in order to be sure that we have your record correct. People often move, change emails, even change their name, and this all requires special handling in our records. We take record-keeping very seriously!

At the time of shipment, a shipping notification will be sent to the email address you provided with your order. Please be sure to check your spam folder, especially if you use a service like Yahoo, Outlook (Hotmail), or your Internet service provider's email system. Many of those services can be aggressive about blocking anything they think might be spammy.
 
If you have ordered from us previously using the new shopping cart, you may have set up an "account" which you can use to check the status or delivery of previous orders, locate links to download products, or save a "wish list" of items you are thinking of buying.

Please note however, that your "account" for the store is entirely separate from any login you may have created for yourself for the minister directory or the ULC Online discussion forum. If your email address is not found here, you may create a store account when you place your next order.

If you ordered from the ULC Seminary in the past few years, your ULC Seminary store account will be the same here, as the stores have been merged into one.

If you have problems accessing your account, please contact us via support ticket and we'll do our best to get it sorted out for you promptly.