Order & Shipping Information

Order & Shipping Information

When you place an order with us, remember your item is a custom order and is personalized for you. Because most all orders with us are custom orders, it takes time for us to process and print your documents and special occasion gifts with care.

Please keep in mind when your order is complete and leaves our hands to be shipped to you, there is travel time involved. From the time you place your order with us, the amount of time it takes to get processed for custom printing may be anywhere from 3-10 business days. The US Postal Service may then require another 2-5 business days for the parcel to travel to its destination to be delivered to you once it leaves our hands. This is especially true if you choose a shipping option that is not Priority Shipping or says "no rush."

For most of the year, orders shipping within the 48 contiguous States are normally delivered within 10 business days. At the peak of wedding season from late Spring thru early Autumn, delivery may take up to 14 business days although items typically arrive much sooner. ***In 2020 due to severe weather in the United States (fire, tornado, flood, hurricane) along with dealing with the situation of a global pandemic, we are experiencing shortened office hours here along with the US Postal Service. The USPS is also having to re-route parcels to avoid severe weather and damage. This may cause some delays that are not typical, and are not within our control. We thank you in advance for your patience if you experience any unexpected delays.***

** If you select a Priority Mail shipping option at checkout, the estimate of 2-3 days for delivery means your parcel will arrive that many days after all processing and customization for your order is completed and packaged at our end and then reaches the post office. ** The USPS delivery estimates do not include the time it takes for us to process and custom print your order.

ULC Online ships to the continental US, HI, AK, the US Territories and Internationally via the United States Postal Service.

Shipping options we use may include USPS First Class, Priority Mail, Media Mail, Priority Mail International, and Air Mail (International) depending on your location the size, weight, the contents of your order and the method you select at checkout.

Delivery times for USPS are estimates only based on data from USPS. Actual delivery time has been very accurate in recent years, but due to weather and other circumstances out of our hands, we do not guarantee that any parcel will arrive on time.

We do our best to offer tracking for all parcels shipped within the US. Tracking may not be available for some First Class Mail and International shipments.

First Class is used for all orders which include only a wallet card. All press passes will be sent by First Class Mail only, shipped separately from any other items ordered.

International deliveries can take up to two weeks, and sometimes longer. We have had very good experience with International deliveries, however it is possible for a package to be delayed at customs. This happens only rarely, but we cannot control such delays. On rare occasions, international deliveries have taken as long as 6 weeks. Please understand that this is uncommon, but it does happen and it is something over which we have no control. Any import taxes or duties imposed are likewise beyond our control.